The questions we are actually asked here, answered plainly. If yours is not on the list, send it with your enquiry.
It can, and it is the one genuinely local thing to check. On a match day the roads around the stadium and the routes in from the stations change character for most of the day, and parking near them disappears. We check the fixture list against your date at survey and move the loading window if it helps.
Age and volume. Georgian and Victorian villas along the river hold far more than the floor plan suggests — basements, half-landings, box rooms and garden stores — and the building is frequently more fragile than the contents. Boards and padding go down before anything moves.
Rarely close. TW1's older streets are permit-controlled with nothing spare, the riverside roads are narrow, and there is very little off-street standing. We establish the loading point at survey and, where the vehicle cannot get near, we shuttle.
We work to the edges but not into them. Richmond, Kew and East Sheen have their own specialist on our network and know those streets better than we would, so we point you there rather than covering a town in passing.
Regularly — St Margarets and the roads off the Chertsey Road have a good deal of the stock. The building's rules matter more than the physics: a goods lift may need booking, there may be permitted hours, and some blocks require protective covering in the communal areas.
Volume, access at both ends, how much packing you want done, and distance. In TW1 the access line is a real one — a riverside villa with no standing and a staircase that turns twice is genuinely more work than a Whitton semi at the same volume.
No. And on the older riverside stock it is not optional: the staircase, the basement and the standing point are not visible from a room count, and they are what decide the day.
For most Whitton and modern addresses, yes. For a Georgian villa or a mansion block we would rather come and look at the stair and the loading point ourselves.
Constantly. Much of TW1 sits in a conservation area and there is listed stock along the river. Lime plaster marks where modern plaster would shrug, original boards scuff, and a Georgian frame will not forgive a corner taken at speed.
Veneered and inlaid furniture, marble and glass tops, gilt, large mirrors, long-case clocks and framed work. This part of the borough carries a lot of it, and those are identified at survey and crated.
Uprights routinely, with the correct board and straps. Grands we assess first, and out of an upper floor with a turned Georgian stair we would rather bring in a piano specialist than improvise.
Goods in transit and storage cover are in place, with the usual conditions around owner-packed cartons and items of unusual value. Declare anything genuinely valuable at survey and we will confirm in writing what applies.
Yes — wrapped, listed on an inventory and racked indoors, collected as part of the same move. Borough chains run long, so it comes up more than people expect.
The load stays on the vehicle or goes into store overnight rather than onto a pavement. We tell you plainly what that means for the booking rather than sending a surprise invoice.
Either, or a split. The usual arrangement is that you do the books, the clothes and the garage and we do the kitchen, the glass, the pictures and anything old.
For getting out, very. It runs to the M3 one way and towards Chiswick and the M4 the other, which makes a long move from here quicker to start than from most of inner London. At peak it is a different road, so the loading hour matters.
Small commercial — offices around the town centre and King Street, practices, studios and small units. Out of hours usually makes most sense so trading stops for the least time.
The edges, yes. Further into Kingston or out towards Hounslow is another site's patch, and we will say so rather than quoting for streets we would only see occasionally.
We do, built from the survey inventory. Since the UK left the EU a household move needs a proper packing list and the destination country's transfer-of-residence process, and each of the four differs.
Put it in the notes on the quote form. Services covers what we do, coverage covers where, and European removals covers moves that leave the country.
Send both addresses and a sense of what is coming. We survey — at the property or by video — then put a clear quote in writing, with what is included and what would change it.